Online Resources
What is Cultural Competence?
Policy and Standards
Cultural Assessment Tools
Publication References
WHAT IS CULTURAL COMPETENCE?
Cultural Competence is the development of skills by individuals and systems to live and work with, educate and serve diverse individuals and communities. It is the willingness and ability of a system to value the importance of culture in the delivery of services to all segments of the population. It is the use of a systems perspective which values differences and is responsive to diversity at all levels of an organization, i.e., policy, governance, administrative, workforce, provider, and consumer/client. Cultural competence is developmental, community focused, family oriented, and culturally relevant. In particular, it is the attention to the needs of underserved and racial/ethnic groups, and the integration of cultural attitudes, beliefs, and practices into diagnosis and treatment, education and training, and workplace environments. It is the continuous promotion of skills, practices and interactions to ensure that services are culturally responsive and competent. Culturally Competent activities include developing skills through training, using self-assessment tools, and implementing goals and objectives to ensure that governance, administrative policies and practices, and clinical skills and practices are responsive to diversity within the populations served.
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POLICY AND STANDARDS
Click on link for more information!
Cultural Competence and Health:
Issue Brief for Massachusetts Health Policy Forum, Heller School, Brandeis University. Where are we and Where should we be? Includes policy recommendations.
Asian American Health Conference in Massachusetts: Challenges in the new millennium. Download Executive Summary of the proceedings.
Developing a Cultural Competency Plan. Need to conduct a needs assessment? Develop a cultural competency plan? Evaluate your organization? Contact CEO Services for more information.
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PUBLICATION REFERENCES
Search Amazon for Dr. Jean Lau Chin's Books and Publications
Women's Issues

Chin, J. L., Lott, B., Rice, J., & Sanchez-Hucles, J. (2007) (Ed) Women and Leadership: Feminist Visions and Diverse Voices. Blackwell Publishers. ISBN: 9781405155830
Chin, J.L. & Russo, N. F. (1997). Feminist Curriculum Development: Principles and Resources. In Worell, J & Johnson, N. (Eds) Feminist Visions: New directions for education and practice. Washington D.C.: American Psychological Association.
Multicultural Issues

Chin, J. L. (2005) (Ed) The Psychology of Prejudice and Discrimination Vol 1: Racism in America. Westport, CN: Praeger Publishers. ISBN: 0275982343
Chin, J. L. (2005) (Ed) The Psychology of Prejudice and Discrimination Vol 2: Ethnicity and Multiracial Identity. Westport, CN: Praeger Publishers.
Chin, J. L. (2005) (Ed) The Psychology of Prejudice and Discrimination Vol 3: Bias based on Gender and Sexual Orientation. Westport, CN: Praeger Publishers.
Chin, J. L. (2005) (Ed) The Psychology of Prejudice and Discrimination Vol 4: Disability, Religion, Physique, and other traits. Westport, CN: Praeger Publishers.
Chin, J. L. (2003) Multicultural Competencies and Managed Health Care. In Pope-Davis, D. (Ed.) The Handbook of Multicultural Competencies. Sage Publications, Thousand Oaks, CA
Chin, J.L. (2000) Culturally Competent Health Care. Public Health Reports, 115, 29-38.
Chin, J.L. (1999) Cultural Competence and Health Care in Massachusetts. Where are we? Where should we be? Massachusetts Health Policy Forum Issue Brief No.5. http://ihp.brandeis.edu/mhpf/
De La Cancela, V., Chin, J.L., & Jenkins, Y. M. (1998). Community Health Psychology: Empowerment for Diverse Communities. NY: Routledge.
Chin, J.L. (1994) Cultural Preferences and Children's Needs. Ethics and Behavior, 4(1), 75-83.
Asian American Health and Mental Health
Chin, J. L., Mio, J. S., & Iwamasa, G. Y. (2006) Ethical Conduct of Research with Asian American and Pacific Islander American Populations. In J. E. Trimble & C. B. Fisher (Eds.) Handbook of Ethical Research with Ethnocultural Populations and Communities. Sage Publications, Thousand Oaks, CA
Chin, J. L. (2005) Psychotherapy for Asian American Woman Warriors. Women and Therapy. Special Issue: Asian American Women & Therapy: Integrating Multiculturalism and Feminism, Volume .

Chin, J. L. (2005) Learning from My Mother's Voice: Family Legend and the Chinese American Experience. NewYork, NY: TC Press. ISBN:0807745510;
Chin, J. L. (2003) Asian Americans. In Bigby, J. (Ed) Cross-Cultural Medicine. Phila, PA: American College of Physicians-American Society of Internal Medicine.
Chin, J. L. (2002) Assessment of Cultural Competence in Mental Health Systems of Care for Asian Americans. In Kurasaki, K. S., Okazaki, S., & Sue, S. (Eds) Asian American Mental Health: Assessment Theories and Methods. The Netherlands: Kluwer Academic Publishers, pp. 301-314.

Chin, J.L. (Ed) (2000). Relationships among Asian American Women. Wash, DC: American Psychological Association. ISBN: 1557986800
Chin, J.L. (2000) Highlights of the Asian American Health Conference: Challenges for the New Millennium. Asian American and Pacific Islander Journal of Health, 7(2), 146-211.
Chin, J.L. (1998) Mental Health Services and Treatment. Lee, L.C. & Zane, N. (Ed) Handbook of Asian American Psychology Research. CA: Sage Publications, Inc.
Chin, J. L. (1996) Models for Improving Health Care System, and Health Professions of Asian Americans and Pacific Islanders. Proceedings of the First National Summit of Asian American and Pacific Islander Health Organization Leaders. Asian American and Pacific Islander Journal of Health, 4(1-3), 214-226.

Chin, J.L., Liem, J.H., Ham, M.D., & Hong, G.K. (1993) Transference and Empathy in Asian American Psychotherapy: Cultural Values & Treatment Needs. Westport, CT: Praeger Press.
Chin, J.L.(1991) Health Care Issues for Asian Americans. Journal of Multicultural Community Health, 1(2), 17-22.
Chin, J.L. (1983) Diagnostic Considerations in Working with Asian-Americans. Journal of Orthopsychiatry, 53(1), 100-109.
Chin, J.L. (1981) Institutional Racism and Mental Health: An Asian-American Perspective. Institutional Racism and Community Competence, 44-55.
Training in Psychology
National Register of Health Service Providers in Psychology. (2005) Legacy of Excellence DVD Series. Wash, DC.
Chin, J. L. (2005) Case Study with Asian American Clients. APA Psychotherapy Series. Wash, DC: APA
Chin, J.L. (1994) Psychodynamic Approaches. In Comas-Diaz, L. & Greene, B.(Eds) Women of Color and Mental Health. NY: Guilford Press.
Chin, J.L., De La Cancela, V., & Jenkins, Y. (1993) Diversity in Psychotherapy: The Politics of Race, Ethnicity and Gender. Westport, CT: Praeger Press. ISBN: 0275941809
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